Refund & Cancellation Policy
At Mega Transport, we strive to provide reliable, secure, and timely transportation and logistics services. This Refund & Cancellation Policy outlines the conditions under which bookings may be cancelled and refunds may be processed.
By booking our transportation services, you agree to the terms outlined below.
1. Booking Cancellation
Before Vehicle Dispatch
Customers may request cancellation of their booking before the assigned vehicle has been dispatched.
If the cancellation request is approved:
- The booking may be cancelled.
- Any applicable administrative or payment gateway charges may be deducted.
- The remaining eligible amount will be refunded.
After Vehicle Dispatch
Once the vehicle has been dispatched from the pickup location or the shipment has been collected, the booking cannot be cancelled and no refund shall be applicable.
2. Refund Eligibility
A refund may be considered under the following circumstances:
- Duplicate payment made by the customer.
- Payment successfully debited but booking could not be confirmed due to a technical error.
- Mega Transport is unable to arrange transportation after accepting the booking.
- Payment processed incorrectly because of a system error.
All refund requests are subject to verification and approval by Mega Transport.
3. Non-Refundable Situations
Refunds shall not be applicable in the following cases:
- Vehicle has already been dispatched.
- Shipment has been picked up.
- Incorrect booking information provided by the customer.
- Customer is unavailable during pickup.
- Incorrect pickup or delivery address provided.
- Shipment contains prohibited or undeclared goods.
- Delay caused by weather, traffic, strikes, government restrictions, natural disasters, or other events beyond our reasonable control.
- Customer refuses delivery after transportation has commenced.
4. Refund Process
Approved refunds will be processed using the original payment method.
Refunds may be issued through:
- UPI
- Credit Card
- Debit Card
- Net Banking
- Wallet
- Bank Transfer (where applicable)
5. Refund Timeline
Once approved:
- Refunds are generally processed within 7–10 business days.
- The actual credit timeline depends on the customer's bank or payment service provider.
6. Cancellation Charges
| Cancellation Stage | Refund Eligibility |
|---|---|
| Before vehicle allocation | Up to 100% refund (after deduction of applicable payment gateway/processing charges, if any) |
| After vehicle allocation but before dispatch | Partial refund may be applicable after operational charges |
| After vehicle dispatch or shipment pickup | No Refund |
7. Failed Online Transactions
If your account has been debited but the booking is not confirmed due to a technical issue:
- Please contact our customer support with the transaction details.
- After verification, eligible refunds will be processed within the standard refund timeline.
8. Force Majeure
Mega Transport shall not be liable to provide refunds for delays or service interruptions caused by circumstances beyond our reasonable control, including:
- Natural disasters
- Floods
- Earthquakes
- Heavy rainfall
- Road closures
- Government restrictions
- Political unrest
- Strikes
- Vehicle breakdown due to unavoidable circumstances
9. Contact for Refund Requests
For any cancellation or refund-related queries, please contact:
Mega Transport35 Main Road, Roshpa Tower,
Church Road, Ranchi – 834001,
Jharkhand, India
Email: ravindra@megatransport.in
Website: https://megatransport.in
Business Hours:
Monday – Saturday | 9:30 AM – 6:30 PM